Refund Policy
Last updated: 23 September 2026
Refund policy for digital services provided by Ride with Tom - Tomislav Marčenić, Oberhofen 1, 6034 Inwil, Switzerland.
No refunds for digital services
Digital services — WhisperAI and K3P module subscriptions and all digital content — are not eligible for refunds. Access to the content is granted immediately after purchase, so a paid subscription or purchased digital content cannot be returned and no refund can be requested for it.
Exceptions
In case of a duplicate charge, a technical error, or if the service is unavailable due to our fault, write to us at ridewithtomch@gmail.com and we will resolve the issue — by restoring access or, by agreement, with a refund.
Cancelling a subscription
You can cancel a monthly subscription at any time. No further charges are made and access remains active until the end of the paid period. Already paid periods are not refunded.
In-person and online coaching
A booked coaching session can be cancelled or rescheduled free of charge up to 48 hours before the session. Later cancellations or no-shows are not refunded.