Refund Policy
Last updated: 31 August 2026
Refund policy for digital services provided by Ride with Tom - Tomislav Marcenic, Oberhofen 1, 6034 Inwil, Switzerland.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider Paddle, the Merchant of Record for all orders. Request a refund at https://paddle.net or contact us at ridewithtomch@gmail.com and we will help.
Refunds are returned to the original payment method, usually within a few business days of approval.
Cancelling a subscription
You can cancel a monthly subscription at any time. No further charges are made and access remains active until the end of the paid period.
In-person and online coaching
A booked coaching session can be cancelled or rescheduled free of charge up to 24 hours before the session.