Refund Policy

Last updated: 31 August 2026

Refund policy for digital services provided by Ride with Tom - Tomislav Marcenic, Oberhofen 1, 6034 Inwil, Switzerland.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider Paddle, the Merchant of Record for all orders. Request a refund at https://paddle.net or contact us at ridewithtomch@gmail.com and we will help.

Refunds are returned to the original payment method, usually within a few business days of approval.

Cancelling a subscription

You can cancel a monthly subscription at any time. No further charges are made and access remains active until the end of the paid period.

In-person and online coaching

A booked coaching session can be cancelled or rescheduled free of charge up to 24 hours before the session.